At Amalgam CA Inc, we strive to provide you with the best product and services possible. Please
take a moment to review our refund policy to understand how we handle exchanges, returns, and refunds.
No Exchange, Refund, or Return: Purchases made on amalgamofficial are not eligible for exchanges,
refunds, or returns in most cases. Once a purchase is completed, it is considered final.
Refund Before Shipping: If your order has not been shipped yet, and you wish to cancel, a refund will be granted. Please contact our support team at contact@amalgamofficial.com within 24 hours of your purchase to request a cancellation and refund.
Return and Exchange (Only in Specific Cases): We understand that there may be instances where a return or exchange is necessary. In such cases, we will consider returns and exchanges under the following circumstances:
- Product Damage During Transit: If your product arrives damaged, please contact us within 3 business days of receiving it. We will provide instructions on how to return the damaged item, and we will send you a replacement or issue a refund once the damaged item is returned to us.
- Incorrect Product Shipment: In the rare event that you receive an incorrect product, please notify us within 3 business days of receiving the item. We will arrange for the correct product to be shipped to you, or we will issue a refund, depending on your preference.
- Defective Product: If you receive a product with manufacturing/packaging defects, please contact us within 3 business days of receiving the item. We will guide you through the return process and provide a replacement or refund upon the return of the defective item.
Product Not Eligible for Return or Exchange:
- Product that have been used or damaged due to customer mishandling.
- Items not in their original condition and packaging.
How to Initiate a Return or Exchange: To request a return or exchange for a product that meets the eligible criteria mentioned above, please contact our customer support team. We will guide you through the process and provide you with the necessary instructions.
We value your satisfaction and aim to provide the best possible customer service. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.
UNCLAIMED MAIL: We wanted to remind you that if your package is waiting for you at the post office, it's super important to swing by and pick it up. 📦✨
Just so you know, Amalgam CA Inc. can't be responsible for packages that end up getting sent back to us because they weren't claimed. Please be aware that no refunds can be granted for packages returned to us. Your help in making sure your goodies find their way to you is greatly appreciated! If you've got any questions or need assistance, feel free to reach out to our awesome customer
service team at contact@amalgamofficial.com .
Thank you for choosing Amalgam CA Inc. for your hair care needs, and for being part of our fantastic community!