SHIPPING POLICY

Welcome to Amalgam! We're thrilled to have you as our valued customer. Our shipping policy is designed to provide you with a clear understanding of how we handle the shipment of your orders. Please take a moment to review this information.

SHIPPING TIMES

We aim to get your order to you as swiftly as possible. Here are our standard shipping times. • Shipping (USA, Canada & Mexico): You can typically expect your order to arrive within 3 to 9 business days. • International Shipping: For international orders, please allow 7 to 15 business days for delivery.

SHIPPING COSTS

We offer various shipping options to meet your specific needs. Shipping costs are determined based on factors such as shipping method and destination. To see the shipping costs associated with your order, please proceed to the checkout page.

ORDER TRACKING

Once your order is on its way, we'll provide you with a tracking number. You can use this number to check on the status and whereabouts of your package. Please note that it may take up to 48 hours for tracking information to become available.

UNDELIVERABLE PACKAGES

In the rare event that a package is undeliverable due to an incorrect address or other issues, we will make every effort to contact you. However, if we're unable to reach you or the issue cannot be resolved, the package may be returned to us. In such cases, you will be responsible for the additional shipping costs to resend the package.

CUSTOMS AND IMPORT DUTIES

For international orders, please be aware that customs and import duties may be imposed by the destination country. These charges are typically the responsibility of the recipient. Amalgam CA Inc. is not responsible for customs fee or taxes. To learn more about customs fees and duties in your country, we recommend contacting your local customs office. Amalgam CA Inc is not responsible for refunds for refusal to pay customs fees.

HOLIDAY SHIPPING

During busy holiday seasons, shipping times may be slightly longer due to increased demand and carrier delays. We recommend placing your orders well in advance to ensure timely delivery for special occasions.

LOST OR STOLEN PACKAGES

While we strive to ensure your orders are delivered safely. If your package has been lost or stolen, please contact our customer service at contact@amalgamofficial.com and report the issue.

CONTACT US

Your satisfaction is our top priority. If you have any questions or concerns about your order's shipping or delivery, please don't hesitate to contact our customer support team. We're here to assist you in any way we can.

IMPORTANT NOTICE

Please be aware that our products are exclusively available through this amalgam official website and are not sold on any other website or physical store. If you come across our products on other websites or social media profiles, we kindly request that you notify us immediately, as they are counterfeit products attempting to imitate the authenticity of Amalgam Official. Your vigilance helps us maintain the quality and integrity of our brand, and we greatly appreciate your support in this regard. 

RETURNS POLICY

No Exchange, Refund, or Return: Purchases made on amalgamofficial are not eligible for exchanges, refunds, or returns in most cases. Once a purchase is completed, it is considered final.

Refund Before Shipping: If your order has not been shipped yet, and you wish to cancel, a refund will be granted. Please contact our support team at contact@amalgamofficial.com  within 24 hours of your purchase to request a cancellation and refund.

Return and Exchange (Only in Specific Cases): We understand that there may be instances where a return or exchange is necessary. In such cases, we will consider returns and exchanges under the following circumstances:

• Product Damage During Transit: If your product arrives damaged, please contact us within 3 business days of receiving it. We will provide instructions on how to return the damaged item, and we will send you a replacement or issue a refund once the damaged item is returned to us.
• Incorrect Product Shipment: In the rare event that you receive an incorrect product, please notify us within 3 business days of receiving the item. We will arrange for the correct product to be shipped to you, or we will issue a refund, depending on your preference.
• Defective Product: If you receive a product with manufacturing/packaging defects, please contact us within 3 business days of receiving the item. We will guide you through the return process and provide a replacement or refund upon the return of the defective item.

Product Not Eligible for Return or Exchange:

• Product that have been used or damaged due to customer mishandling.
• Items not in their original condition and packaging.

How to Initiate a Return or Exchange: To request a return or exchange for a product that meets the eligible criteria mentioned above, please contact our customer support team. We will guide you through the process and provide you with the necessary instructions.

We value your satisfaction and aim to provide the best possible customer service. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.

UNCLAIMED MAIL: We wanted to remind you that if your package is waiting for you at the post office, it's super important to swing by and pick it up. 📦✨

Just so you know, Amalgam CA Inc. can't be responsible for packages that end up getting sent back to us because they weren't claimed. Please be aware that no refunds can be granted for packages returned to us. Your help in making sure your goodies find their way to you is greatly appreciated! If you've got any questions or need assistance, feel free to reach out to our awesome customer service team at contact@amalgamofficial.com .

Thank you for choosing Amalgam for your hair care needs. We look forward to serving you!